Refund policy
The Dragon Promise: feel nothing, pay nothing
Dragon Breath is made to be felt. If you use it as directed and feel nothing, we'll refund you.
What counts as feeling it. People describe one spray in different ways. Any of these counts:
- A tingle or buzz on your tongue, lips, gums or the inside of your cheeks
- A fizzing, electric or pins-and-needles feeling in your mouth
- A warm or peppery heat
- Your mouth watering, sometimes a lot
- A cool, fresh feeling in your mouth afterwards
- An earthy, peppery taste
If you notice none of these, you felt nothing, and the promise applies.
How to use it before you claim. Spray into your mouth. Start with one spray. If you feel nothing, try again with up to five sprays. Please try it on at least 2 different days.
How to claim. Email service@maraorganic.com within 30 days of your order arriving. Include your order number and a line on how you used it. You don't need to send the bottle back.
What you get back. A full refund of the bottle's price to your original payment method, within 5 business days of us replying. Shipping costs are not refunded.
3-packs. Try one bottle first. If you feel nothing, send back the two unopened bottles and we'll refund the whole pack. You pay the return postage for the unopened bottles.
Limits. One Dragon Promise claim per customer or household. It covers bottles bought directly from maraorganic.com.
Faulty, damaged or wrong items
If your order arrives damaged, leaks, or isn't what you ordered, email service@maraorganic.com with your order number and a photo. We'll replace it or refund you.
Change of mind
Outside the Dragon Promise, we don't offer refunds for change of mind. Opened sprays can't be resold, so we can't accept returns of opened bottles.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Contact
service@maraorganic.com
Mara Organic Chilcuague, 15 Exell Drive, Dandenong North VIC 3175, Australia